No matter what the destination is, your order will reach even the most remote world corner as we offer worldwide shipping. However, not all countries would be eligible for free international shipping, please send us a message in advance to check if we can ship to your country for free, if not you will be liable to handle all additional customs and duty charges.
Handling and shipping
Once you are ready to buy, we accept your order and settle down the shipping terms. Upon successful payment confirmation, we process the order within 48 hours and ship it to you. IVY New York LLC delivers purchases via FedEx for all orders above USD 1000. We require a valid telephone number for the delivery services to contact you prior delivery. All orders below USD 1000 will be eligible for international post. We will keep you updated on the tracking details upon successful dispatches. Kindly feel free to reach your local postal service to track the shipment with the respective logistics later, or write to us to check the approximate delivery interval anytime.
We handle your orders 6 days a week but Sunday. If the item is not available at the moment, you will be informed. In this case it may take up to three weeks to complete the order.
Just bear in mind that one should be at least 18 years old to sign for the gift received. In case the purchase is a gift and the recipient is the third person, all the responsibility concerning the fulfillment of the sales contact liabilities passes to the grantee.
Exchange and Returns
We are positive that you are going to love your purchase at IVY New York, as we take pride in our quality and hope to keep our customers satisfied. Should you wish to return or exchange your order, you are required to email us to ensure that the return/exchange requested complies with the Exchange and Returns policy. Please do not ship back to us without prior notice in order to avoid any customs hassle and extra charges. Upon our confirmation, you can return or exchange within 15 days on condition that all the documents accompanying the original parcel (i.e. certificates, gift boxes) be kept and submitted in the due order, and the purchased product is in perfectly new condition, unused and unworn. Kindly do note that any handling charges are subject to individual cases based on the area of delivery. Please check with us in advance regarding the logistic details.
IVY New York LLC reserves the right to charge restocking fee inclusive of outbound shipping fees and payment system commission charged from us. We will issue refund to you for the full amount of your purchase, less any original shipping and handling charges previously applied. Clients are liable to bear the inbound return shipment charges, duty and taxes as well. We recommend shipping inbound returned merchandise via insured FedEx for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. In case the original certificate of the purchase is not retuned the customer is liable for an additional 500 USD fee, from the amount being refunded. Custom-made jewelry is non-refundable.
It is possible that you return to us with full 100% refund and no charges at all. We are always open to discuss each particular case with you and see how we can leave you content.
IVY New York LLC stands for honest and transparent price policy. Quality is above all for us, so we don’t sell our goods on memo even though it could be more favorable. It may seem risky to new clients to invest money in expensive things yet our reputation is significant to us. Thus, new clients may enjoy consignment-free terms. Besides, the IVY New York collection is available for precise viewing in its showroom located in Hong Kong (schedule your visit in advance) as well as Jewelry and Gem Fairs held in Hong Kong.
Shipment fees for regular clients
The company operates in Hong Kong. All foreign sales are performed with full insurance. When shipped abroad, all shipping expenses, taxes and duties are transferred to buyers.
Online payment and pricing policy
IVY New York LLC may change prices on the site without notifying. Transactions are only accepted by IVY New York at the time of order dispatch. We take utmost care in ensuring the prices are correct. However at times of an honest pricing mistake that is noticed post the order placed, IVY New York will reach you to notify inventory mismatch and reserves the right to cancel the order and issue a refund for any undercharged purchases.
All the prices are listed in USD. We process cards with VISA, MASTERCARD, AMERICAN EXPRESS via PayPal and Stripe systems. Our operators start handling the order once they get all needed data about the customer and the payment card is confirmed by the authorized institutions which issued it.
For transactions below USD 1000, we recommend PayPal or Stripe, as it guarantees a speedy checkout. For transactions above USD 1000, we recommend a wire directly to our bank account so that you avoid a 3.5% PayPal commission that would be added automatically upon your total cart value.
Please quote your order number on remittance advice. All bank charges will be borne by the payer. If you have paid, please send notification (bank statement / receipt / remittance advice) to us for our easy checking.
Account Name: IVY New York LLC Co. Limited Company Address: Suite 1301 Prince's Building, 10 Chater Road, Central Hong Kong Account Number: 62399829 (USD remittance) Swift code: CITIHKHX Bank Name: Citibank, N.A. Bank Address: Citibank, N.A. Hong Kong Branch G.P.O Box 14, Hong Kong
All items presented are available for purchase until they are supplied. However, we are constantly updating our platform and its possible for certain items to be described inaccurately or unavailable. In such cases, IVY New York reserves the right to update the information and automatically cancel and refund you for any purchase made with respect to an unavailable product.
Each item is one-of-a-kind. IVY New York LLC may cease the manufacturing of goods any time. The images featured are representative only and may differ from actual items in coloring etc. The size of all Rings is 6.5 (53) by default.
Purchasing and downloading $20 full resolution photos taken by Vladyslav Yavorskyy constitutes your full acceptance of non-transferable license to download and access our art content for your own personal use and reference only. All images bear the author’s copyright ONLY and you shall not copy, re-sell, or otherwise distribute any of our products, whether modified or not, to any third party. You agree not to use any of our products in any way which might be detrimental to us or damage IVY New York's reputation nor claim ownership of any intellectual property rights on them. These photos are purely digital art and no hard copy of the document will be provided.
After ordering our goods online, we require your information to confirm your order and to inform you about its status. Even though we try to do our best to display the correct color of the products, our company is not responsible for any variations in depicting it. Before confirming the order, check all information about the goods thoroughly to make sure you are going to order what you intended to. IVY New York LLC is not responsible for any customers’ errors.
Any purchase of IVY New York merchandise accompanied by Gem Reports, acts as the sole confidant henceforth. IVY New York is not responsible for anomalies with the report. The point of sale, concludes the expertise evaluation offered by IVY New York against that offered by the Gem Report issuer in any case to be dealt directly with the Labs. The only assurance provided by IVY New York is whether the stone is natural or synthetic.
All designs, photography, images, texts, video clips and other materials on this website are originally created and owned by IVY New York and should not be utilised elsewhere unless authorised by IVY New York’s prior consent.