No matter what the destination is, your order will reach even the most remote world corner as we offer worldwide shipping. However, not all countries would be eligible for free international shipping, please send us a message in advance to check if we can ship to your country for free, if not you will be liable to handle all additional customs and duty charges.
Handling and shipping
Once you are ready to buy, we accept your order and settle down the shipping terms. Upon successful payment confirmation, we process the order within 48 hours and ship it to you. IVY New York LLC delivers purchases via FedEx for all orders above USD 1000. All orders below USD 1000 will be eligible for international post. We will keep you updated on the tracking details upon successful dispatches.
We handle your orders 6 days a week but Sunday. If the item is not available at the moment, you will be informed. In this case it may take up to three weeks to complete the order.
Just bear in mind that one should be at least 18 years old to sign for the gift received. In case the purchase is a gift and the recipient is the third person, all the responsibility concerning the fulfilment of the sales contact liabilities passes to the grantee.
Exchange and Returns
We are positive that you are going to love your purchase at IVY, as we take pride in our quality and hope to keep our customers satisfied. Should you wish to return or exchange your order, you are required to email us to ensure that the return/exchange requested complies with the Exchange and Returns policy. Please do not ship back to us without prior notice in order to avoid any customs hassle and extra charges. Upon our confirmation, you can return or exchange within 15 days on condition that all the documents accompanying the original parcel (i.e. certificates, gift boxes) be kept and submitted in the due order, and the purchased product is in perfectly new condition, unused and unworn. Kindly do note that any handling charges are subject to individual cases based on the area of delivery. Please check with us in advance regarding the logistic details.
IVY New York LLC reserves the right to charge restocking fee inclusive of outbound shipping fees and payment system commission charged from us. We will issue refund to you for the full amount of your purchase, less any original shipping and handling charges previously applied. Clients are liable to bear the inbound return shipment charges, duty and taxes as well. We recommend shipping inbound returned merchandise via insured FedEx for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. In case the original certificate of the purchase is not retuned the customer is liable for an additional 500 USD fee, from the amount being refunded. Custom-made jewelry is non-refundable.
It is possible that you return to us with full 100% refund and no charges at all. We are always open to discuss each particular case with you and see how we can leave you content.
IVY New York LLC stands for honest and transparent price policy. Quality is above all for us, so we don’t sell our goods on memo even though it could be more favorable. It may seem risky to new clients to invest money in expensive things yet our reputation is significant to us. Thus, new clients may enjoy consignment-free terms. Besides, the IVY collection is available for precise viewing in its showroom located in Hong Kong (schedule your visit in advance) as well as Jewelry and Gem Fairs held in Hong Kong or the annual Baselworld watch and jewelry show in Switzerland.
Shipment fees for regular clients
The company operates in Hong Kong. All foreign sales are performed with full insurance. When shipped abroad, all shipping expenses, taxes and duties are transferred to buyers.
Online payment and pricing policy
IVY New York LLC may change prices on the site without notifying. Yet, the goods price shall remain the one specified on the site at the moment of ordering. The prices are in USD. We process cards with VISA, MASTERCARD, AMERICAN EXPRESS via PayPal and Stripe systems. Our operators start handling the order once they get all needed data about the customer and the payment card is confirmed by the authorized institutions which issued it.
For transactions below USD 1000, we recommend PayPal or Stripe, as it guarantees a speedy checkout. For transactions above USD 1000, we recommend a wire directly to our bank account so that you avoid a 3.5% PayPal commission that would be added automatically upon your total cart value.
Please quote your order number on remittance advice. All bank charges will be borne by the payer. If you have paid, please send notification (bank statement / receipt / remittance advice) to us for our easy checking.
Account Name: Ivy New York LLC Co. Limited Company Address: Suite 1301 Prince's Building, 10 Chater Road, Central Hong Kong Account Number: 62399829 (USD remittance) Swift code: CITIHKHX Bank Name: Citibank, N.A. Bank Address: Citibank, N.A. Hong Kong Branch G.P.O Box 14, Hong Kong
All items presented are available for purchase until they are supplied. Each item is one-of-a-kind. IVY New York LLC may cease the manufacturing of goods any time. The images featured are representative only and may differ from actual items in coloring etc. The size of all Rings is 6.5 (53) by default.
After ordering our goods online, we require your information to confirm your order and to inform you about its status. Even though we try to do our best to display the correct color of the products, our company is not responsible for any variations in depicting it. Before confirming the order, check all information about the goods thoroughly to make sure you are going to order what you intended to. IVY New York LLC is not responsible for any customers’ errors.
All designs, photography, images, texts, video clips and other materials on this website are originally created and owned by IVY New York and should not be utilised elsewhere unless authorised by IVY New York’s prior consent.