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Privacy Policy

Ivy New York respects your concerns about privacy and is committed to ensuring that your privacy is protected. This privacy policy applies to any and all online or mobile website(s) and digital service(s) of IVY Co. Limited. It describes the types of personal information we collect about our customers, how we process this information, and the steps we take in order to ensure that your privacy is kept safe when you visit or make a purchase on ivynewyork.com (“the site”).

Upon registering your personal information with IVY Co. Limited, you consent to the use of your personal data in accordance with this privacy policy.
If you are under the age of 18, you are required to inform a parent or guardian about our privacy policy and obtain their agreement to it before interacting with us in any way.

If you disagree to the following Privacy Policy, you may wish to discontinue viewing/using this website.


Information we obtain

At Ivy New York we collect personal information about you in order to optimize our service and your shopping experience. We obtain this information about you as soon as you engage with us and use our Services, including, but not limited to, when you purchase products from our website, register on our website, and interact with any social media or digital marketing functions we provide.

The information that we collect includes, but is not limited to:

  • Personal Information (name, date of birth, gender.);
  • Username and Password;
  • Contact Information (e-mail address, home address, telephone number.);
  • Payment Information (Credit / Debit Card details, delivery address, billing address);
  • Purchase and Transaction information;
  • Marketing Preferences, such as consent to subscribe to our newsletter or set up an account;
  • Contact Log (If you contact us by e-mail, telephone or any other type of third-party application we operate on, eg. WeChat, we may keep a record of that interaction.
    Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

    We collect Device Information using the following technologies:

    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. (view cookie policy)

    ( For more information about cookies, and how to disable cookies, visit: http://www.allaboutcookies.org. )

    • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
    • We also collect information including, but not limited to:
    • Information about the browser, device or operating system you use to access our Website.
    • IP address and the website you originated from.
    • location data (such as data derived from your IP address, country and/or zip code)

      How we use this information

      When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we process your order information on the basis of our legitimate interests to:

      • Communicate with you;
      • Personalize our products and services for you;
      • Process and complete your order(s);
      • Improve our products and services;
      • Keep internal records;
      • Provide customer service care;
      • Send you information about changes in our terms or policies;
      • Screen our orders for potential risks of fraud;
      • Protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities.
        If you give us your consent, we will use your personal data to:
        • Periodically send promotional email or messenger newsletters about new products, special offers or other information we think you may find interesting. This is done using the email address which you have provided.
        • place cookies and use similar tracking mechanisms (view cookies policy) to personalize your content and to optimize website functions.

          In addition, we process your personal information to comply with and enforce applicable legal requirements to which we are subject and for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

          If you no longer wish for us to use your personal information for marketing purposes, you may wish to click the “Unsubscribe” link found at the bottom of all our emails.


          Who we share this information with

          We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

          We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

          You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

          Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

          As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

          You can opt out of targeted advertising by:

          FACEBOOK - https://www.facebook.com/settings/?tab=ads
          GOOGLE - https://www.google.com/settings/ads/anonymous
          BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

          Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/


          Data Protection Act 1998

          If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


          Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Lastly, please note that your information will be transferred outside of Europe, including to Canada and the United States.

          Do Not Track

          Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

          Data Retention

          When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

          Changes to this policy

          We may update this privacy policy in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please make sure to check this page from time to time, to make sure you agree with any changes made.

          Contact Us

          For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: munisa@yavorskyy.com

          or mail us at:

          IVY Co. Limited
          Company Address: Flat A, 2/F., Tung Kin Factory Building, 196 Tsat Tsz Mui Road. North Point, Hong Kong

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