Shipping and Returns
Shipping Terms & Rates
We do our best to ship internationally even at times of global uncertainty, however the current postal terms depend on each particular country and are subject to change unexpectedly. Therefore, we at IVY New York LLC take no responsibility for any transit delays and additional fees that may be applied by each country’s customs services. To ensure the security of your items, all orders above USD 1000 value are delivered via FedEx. Please consider the customs fee applied to jewelry items at your destination.
Exchange and Returns
Several types of goods are exempt from being returned.
Downloadable software products (e-books)
Books and other printed products (towels & fabrics)
Any other item purchased from IVY New York LLC is exchangeable and returnable within 3 days upon receiving in case it remains in perfect condition, unused and unworn, and that all the documents accompanying the original parcel (i.e. certificates, gift boxes) be kept and submitted.
To avoid any inconveniences with customs and extra charges please send us an email before shipping back the item. Do not ship back anything without our written confirmation! Handling charges may vary based on the area of delivery. Restocking fee, inclusive of outbound shipping fees and payment system commission charged from us may be also applied to you by IVY New York LLC.
In case the original purchase certificate is not being returned, the customer is liable for an additional USD 500 (deducted from the amount being refunded).
In some instances, it is possible that you return an item to us with 100% refund and no charges at all. We are always open to discuss each particular case with you and see how we can leave you content.
Please note that auction items, bespoke items and special orders that we currently do not carry in stock, cannot be exchanged or returned under any circumstances.
Please contact us at firstname.lastname@example.org with any questions.