We do our best to ship internationally even at times of global uncertainty, however the current postal terms depend on each particular country and are subject to change unexpectedly. Therefore, we at IVY New York LLC take no responsibility for any transit delays and additional fees that may be applied by each country’s customs services. To ensure the security of your items, all orders above USD 1000 value are delivered via FedEx. Please consider the customs fee applied to jewelry items at your destination.
Exchange and Returns
Several types of goods are exempt from being returned. Non-refundable items:
Gift cards Downloadable software products (e-books) Books and other printed products (towels & fabrics)
Any other item purchased from IVY New York LLC is exchangeable and returnable within 3 days upon receiving in case it remains in perfect condition, unused and unworn, and that all the documents accompanying the original parcel (i.e. certificates, gift boxes) be kept and submitted. To avoid any inconveniences with customs and extra charges please send us an email before shipping back the item. Do not ship back anything without our written confirmation! Handling charges may vary based on the area of delivery. Restocking fee, inclusive of outbound shipping fees and payment system commission charged from us may be also applied to you by IVY New York LLC. In case the original purchase certificate is not being returned, the customer is liable for an additional USD 500 (deducted from the amount being refunded).
Please note that auction items, bespoke items and special orders that we currently do not carry in stock, cannot be exchanged or returned under any circumstances.
Warranty & Repair
Some pieces of IVY Jewelry are set with a hundred of small-sized diamonds framing the center stones. Every single diamond, no matter the size, is mounted manually with the use of four prongs, under the microscope. This ensures long-lasting quality of setting. If under any circumstances you notice a diamond fall away from the jewel, we may replace this complementary. However we need to be sure that the stone’s dismissal was not caused by an external factor (i.e. you dropped the jewel, knocked on it, applied pressure to it, etc). That is why we kindly ask you to record a closeup video of the jewel after you notice that some stone is missing, and send it to us directly at email@example.com. After this, provided that we accept fixing the setting for free, we will give you shipments instructions. You will only be charged for the shipment both ways and agree to wait a certain time while the jewel is being repaired.
IVY New York LLC stands for honest and transparent price policy. Quality is our utmost priority, therefore we do not sell our goods on consignment (memo). Should you have any hesitations, please find out about IVY Fine Jewelry reputation through independent media online and other authorities.
Prices may change without notifying. We take utmost care in ensuring the prices are correct. However, at times of an honest pricing mistake that is noticed post the order placed, IVY New York LLC will reach you to notify inventory mismatch and reserves the right to cancel the order and issue a refund for any undercharged purchases.
IVY New York LLC deals in items of natural origin, meaning each product is one-of-a-kind, irreplaceable and individually accessed. At the same time, each item is qualified as a work of art, as it is crafted manually by a master jeweler. Please consider these definitions while selecting jewelry on www.ivynewyork.com. Despite our efforts to display the correct color of the products, we do not take responsibility for any variations that may arise. Prior to confirming your order, kindly verify all the information about the goods to ensure you receive what you intended to. IVY New York LLC is not responsible for any errors caused in the customer’s ordering process or misunderstanding the definitions.
All prices are mentioned in US dollars. We accept VISA, MASTERCARD, AMERICAN EXPRESS via PayPal and Stripe.
For orders above USD 1000, we suggest wire transfer as the best payment option.
Account Name: IVY Co. Limited Account Number: 078-432077-838 Swift code: HSBCHKHHHKH Bank Name: HSBC Branch: Head office Bank Address: 655 King's Road, North Point, Hong Kong.
All additional bank charges must be borne by the payer. Once payment is made, please send us a notification (with a document attached) for a swifter process.
Any purchase of IVY New York merchandise accompanied by Gem Reports acts as the sole confidant henceforth. IVY New York LLC is not liable for any anomalies in the reports. The point of sale concludes the expertise evaluation offered by IVY New York against that offered by the Gem Report issuer in any case to be dealt directly with the Labs. The only assurance provided by IVY New York is whether the stones set in the piece of jewelry are natural or synthetic.
All designs, photography, images, texts, video clips and other materials on this website are originally created and owned by IVY New York LLC and should not be utilized elsewhere unless prior authorization has been obtained from us.